Health Insurance Helplines

Who Can Help Me Apply for and Navigate the Health Insurance Process?

Overview

This is a list of organizations that can help you if you’re looking for health insurance, including Medicaid. These organizations can help you with the process and answer your questions. Some of the organizations can even help you apply!

Children First PA (formerly PCCY)

Contact

childrenfirstpa.org
215-563-5848 ext 17

Location/Hours

Mon-Fri 9a-5p
appts available outside of these hours
Phone: statewide

Services Offered

Applying for health insurance  (Medicaid and CHIP) for your child, submitting documents and helping to resolve insurance problems. Referrals to behavioral health, vision and dental providers. Training on public health insurance options.

Languages

Interpreters available in any language

Can Enroll You in Medicaid: Yes

For Children: Yes

For Adults: No

Pennsylvania Health Access Network (PHAN)

*Contact* website doesn’t work

pahealthaccess.org
877-570-3624

Location/Hours

Mon-Fri 9a-9:30p
Phone: statewide
In-person: Southeastern PA and some Southwestern PA; call for more info

Services Offered

Applying for health insurance (Medicaid, MAWD, CHIP, dual Medicare/Medicaid, and through
Healthcare.gov), submitting documents, renewals, and teaching how to use health insurance. PHAN can also help with service denials and appeals for people who are insured.

Languages

English and Spanish

Can Enroll You in Medicaid: Yes

For Children: Yes

For Adults: Yes

Benefits Data Trust (BDT)

Contact

bdtrust.org/get-help
800-528-9594

Location/Hours

Hours vary by location
Phone: statewide
In-person: visit website for locations

Services Offered

Screening for several different benefits (including Medicaid) and applying for health insurance (Medicaid).

Languages

Interpreters available in any language

Can Enroll You in Medicaid: Yes

For Children: No

For Adults: Yes

BenePhilly (partner with BDT)

Contact

https://www.phila.gov/programs/benephilly/
844-848-4376

Location/Hours

Mon-Fri 9a-5p
In-person: Multiple locations in Philadelphia

Services Offered

BenePhilly offers free one-on-one enrollment support to help Philadelphia residents apply for over 20 public benefits. Trained counselors assist with completing applications, organizing key documents, and tracking their applications’ status.

Languages

170+ languages supported over the phone

Can Enroll You in Medicaid: Yes

For Children: Yes

For Adults: Yes

Pennsylvania Health Law Project

Contact

https://www.phlp.org/en/contact
800-274-3258

Location/Hours

Mon, Wed, Fri 8a-9p
Phone: statewide

Services Offered

Assisting with questions about publicly-funded health insurance (Medicaid, Medicare, and CHIP) and private coverage of autism services under Act 62. PA Health Law Project can also explain the process for applying for Medicaid under PH-95.

Languages

Phone based interpretation for any language

Can Enroll You in Medicaid: No

For Children: Yes

For Adults: Yes

Pennie

Contact

Pennie.com
844-844-8084

Location/Hours

Mon-Fri 8a-6p
In-person: Multiple locations in Pennsylvania

Services Offered

Individuals and families in PA can shop online for health insurance, and check if you qualify for financial assistance to help reduce the cost of coverage and care.

Languages

Multiple languages available

Can Enroll You in Medicaid: No

For Children: Yes

For Adults: Yes

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This information was developed by the Autism Services, Education, Resources, and Training Collaborative (ASERT). For more information, please contact ASERT at 877-231-4244 or info@PAautism.org. ASERT is funded by the Bureau of Supports for Autism and Special Populations, PA Department of Human Services.