We are always part of the paradigm when problem behaviour occurs…who we are and how we react can make a huge difference in our rapport with someone, in developing a sense of reliability with someone in distress and allow us to become a healing agent—but all that hinges on us managing our own triggers when at work.
R. Roger Ramsukh (Hon B. Sc. B. S. T.) is a Behavioural Therapist at Vita Community Living Services. He has been supporting people with intellectual and physical disabilities for more than 20 years.